GENERAL TERMS AND CONDITIONS OF SALE OF KTSTORE.IT

Version updated on June 19, 2026

1. Identity of the seller

The website www.ktstore.it , hereinafter “KTStore” or the “Site”, is managed by:

JELLYFISHTECH SRL
Registered office: Via degli Alpini 8, 20021 Bollate (MI)
Tax code and VAT number: 13421310965
Company Registration Number: 13421310965
REA: MI – 2722495
Share capital: €10.000,00
Email: commerciale@jftech.it
Phone: + 39 02 30910347
WhatsApp: + 39 373 8705972
PEC: jellyfishtech@pec.it

Jellyfishtech Srl also operates the Site under the trademarks “KTStore” and “Karmatech”.

2. Scope of application

These General Conditions of Sale govern purchases made through the Site.

Before placing an order, the Customer is required to carefully read these General Conditions of Sale and accept them by ticking the appropriate box during the purchase process.

The Conditions applicable to the individual order are those published and accepted by the Customer at the time of placing the order.

3. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

Customer: any natural or legal person who makes a purchase through the Site.

Consumer: the natural person who purchases for purposes outside of his or her entrepreneurial, commercial, artisanal or professional activity.

Professional: the natural or legal person who purchases as part of their entrepreneurial, commercial, artisanal, or professional activity, even through an intermediary.

New product: a product that has never been used, except for the normal inspection, display or control activities indicated in the relevant product sheet.

Open box product: A product whose packaging has been opened or replaced, which may have been displayed, inspected, or returned, as indicated on the product sheet.

Used product: a good previously used by one or more owners.

Refurbished product: A used product that has undergone inspection, testing, cleaning, any repairs, component replacements, and functional restoration procedures.

Digital Product: Content, license, or code provided via email, personal area, download, or other non-tangible medium.

4. Product characteristics

The essential characteristics of each product are described in the relevant sheet published on the Website.

The Customer must check before purchasing:

• model and configuration;
• processor, RAM and storage capacity;
• installed operating system;
• hardware and software compatibility;
• keyboard layout;
• aesthetic grade;
• accessories included;
• any defects or limitations stated;
• duration and conditions of the warranty;
• battery status, if any, when indicated.

The information contained in the product sheet constitutes an integral part of the contract.

4.1 Photographs

The photographs may represent the product actually sold or be for illustrative purposes only.

When the images do not represent the exact item for purchase, this must be indicated in the product sheet.

For used or refurbished products identified by a unique code, the technical characteristics, aesthetic quality, and any anomalies expressly described in the product sheet prevail in any case.

4.2 Aesthetic grade

The aesthetic grade mainly indicates the external conditions of the product and does not imply, unless otherwise indicated, a reduction in its functionality.

By way of example, KTStore may use classifications such as:

• Grade A: excellent aesthetic conditions, with no or minimal signs of use;
• Grade B: good condition, with normal signs of use;
• Grade C: visible signs of use, scratches, discolorations or cosmetic imperfections;
• Grade D: marked signs of use, dents, obvious scratches, aesthetic defects or other particularities indicated in the description.

The exact classification and condition of the specimen must be reported on the product page.

Specific defects, deformities and characteristics resulting from previous use do not constitute a lack of conformity when they have been clearly communicated before the purchase and, in the cases provided for by law, expressly and separately accepted by the Consumer.

4.3 battery

Batteries are components subject to natural deterioration.

Actual battery life may vary depending on age, charging cycles, configuration, applications used, brightness, network connections and usage patterns.

When the product sheet indicates residual capacity, number of cycles or other information about the battery, such information becomes part of the contractual characteristics of the product.

Any defect in the battery's conformity existing at the time of delivery remains covered by the legal warranty. However, normal deterioration consistent with age, previous use, and the expressly stated conditions is not considered a defect.

4.4 Compatibility and updates

For older devices, some future versions of operating systems, applications, or third-party services may not be compatible.

KTStore guarantees that the product corresponds to the characteristics declared at the time of sale, but cannot guarantee future compatibility with software, operating systems, or services subsequently published by third parties, unless otherwise expressly indicated.

5. Product availability

The availability displayed on the Site is updated periodically, but may be subject to changes due to simultaneous purchases, inventory errors, or subsequent unavailability.

This is particularly relevant for used and refurbished products that are available in one-of-a-kind units.

If the ordered product is not available, KTStore will promptly inform the Customer and will proceed, at its discretion agreed with the Customer:

• to the proposal of an equivalent product;
• upon modification of the order;
• or to a full refund of any sums already paid.

The Customer is not obliged to accept a replacement product.

6. Purchase procedure

To place an order, the Customer must:

1. select the product;
2. choose any variants;
3. add the product to the cart;
4. check your order summary;
5. enter the required data;
6. choose the delivery and payment method;
7. read the General Conditions of Sale;
8. accept the required conditions;
9. submit the order using the button that clearly indicates the obligation to pay.

Before sending, the Customer can correct any errors by returning to the previous stages of the process.

Automatic receipt of the order confirms that KTStore has received the request, but does not necessarily constitute final acceptance.

The contract is considered concluded when KTStore communicates acceptance of the order or confirms the preparation or shipment of the products, unless otherwise indicated during the purchase process.

7. Purchase with or without registration

When permitted by the Site, the Customer may purchase:

• through a registered account;
• or as a guest, without registering.

The absence of an account does not limit the Consumer's rights, including the right of withdrawal, the legal guarantee and the possibility of submitting complaints.

The Customer is responsible for the accuracy of the data communicated.

8. Prices

Prices are expressed in euros.

For purchases made by Consumers, the price displayed includes applicable taxes, except for additional costs clearly indicated before the order is sent.

Shipping, delivery, installation, or other additional service costs are indicated separately before the order is finalized.

8.1 VAT margin regime

The special VAT margin regime may apply to some used or refurbished products.

In such cases, VAT is not shown separately on the invoice and is not deductible by the professional customer.

The application of the margin regime is not equivalent to a "0% VAT" sale, but to a different system for determining and representing the tax.

Where relevant, the application of the margin regime is indicated in the product sheet, in the shopping cart, in the commercial document or on the invoice.

9. Pricing errors

KTStore carefully checks the prices published on the Site.

If a manifest and recognizable error is detected before the order is accepted, KTStore will inform the Customer, who may:

• confirm the purchase at the correct price;
• or cancel the order and obtain a refund of the sums already paid.

This provision does not limit the Consumer's mandatory rights and does not allow KTStore to unilaterally modify the price of a contract already regularly concluded.

10. Payments

The Customer can use the payment methods available and indicated during checkout.

Depending on the time and product, the following may be available:

• payment cards;
• PayPal;
• installment payments managed by third parties;
• bank transfer;
• other systems indicated in the checkout.

Installment or financial services are provided by third parties and may be subject to conditions, verifications and approvals independent of KTStore.

KTStore does not apply additional costs for the use of payment instruments in cases where such surcharges are prohibited by law.

In the case of bank transfer, the order can be processed after the payment has actually been credited.

11. Billing

The Customer who requires an invoice must correctly enter, before sending the order:

• name or company name;
• address;
• Tax ID code;
• VAT number;
• recipient code or PEC;
• any other information requested.

The Customer is responsible for the accuracy of the tax data communicated.

Invoice requests following the issuance of the commercial document can only be handled within the limits permitted by tax legislation.

12. Delivery

KTStore delivers to territories available during checkout.

The delivery times shown on the product sheet or in the cart are estimates and apply, unless otherwise indicated:

• from order confirmation;
• from the payment credit;
• or from the completion of any agreed configurations.

When delivery within one or two working days is indicated, this indication is to be understood as an estimate and not as a deadline of the essence, unless it is expressly qualified as guaranteed delivery.

In any case, for purchases made by Consumers, delivery will take place within the agreed time frame and, in the absence of a different agreement, within the maximum time frame established by law.

12.1 Incorrect address or recipient absent

The Customer is required to provide a complete and correct address.

Any costs arising from:

• incorrect address;
• absence of the recipient;
• failure to collect;
• return request;

may be charged to the Customer when they are actually incurred, documented and attributable to the Customer.

12.2 Transfer of risk

For purchases made by Consumers, the risk of loss or damage passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, physically takes possession of the products.

If the Consumer independently chooses a carrier not offered by KTStore, the risk may pass upon delivery of the product to the chosen carrier.

12.3 Products damaged during transport

Damaged packaging must be reported promptly to KTStore, possibly attaching photographs.

Failure to accept “with reservation” does not automatically entail the loss of the Consumer's rights relating to damaged or non-compliant products.

13. Collection at the office

When available, the Customer can choose to collect the item from the location indicated in the checkout.

The Customer will receive a notification when the product is ready.

The collection can be carried out by the Customer or by a delegated person, equipped with any required documents.

Choosing to collect the order on-site does not change the nature of the distance contract if the contract has already been concluded online.

CONSUMER RIGHT OF WITHDRAWAL

14. Withdrawal period

By law, the Consumer has at least 14 days to withdraw from a distance contract, without having to provide any reason.

KTStore voluntarily recognizes, for physical products eligible for withdrawal, a total period of 15 calendar days starting from the day on which the Consumer, or a third party designated by him other than the carrier, acquires physical possession of the product.

For orders comprising multiple goods delivered separately, the deadline runs from the delivery of the last good, last batch or last piece.

The 15-day commercial extension does not limit or replace any rights provided by law.

15. How to exercise the right of withdrawal

The Consumer can communicate his decision by:

• the online function “Withdraw from the contract here” available on the Site;
• the form at the bottom of these Conditions;
• a communication sent to info@karmatech.it;
• PEC to the address [insert PEC];
• letter sent to the headquarters of Jellyfishtech Srl, Via degli Alpini 8, 20021 Bollate (MI);
• any other explicit and unequivocal statement.

It is sufficient that the communication is sent before the deadline expires.

It is not mandatory to indicate the reason for withdrawal.

16. Online withdrawal function

For orders placed online from June 19, 2026, the Consumer can use the withdrawal function on the Site.

The function allows you to indicate or confirm:

• Customer name;
• order number or other contract identification data;
• product or products concerned;
• email address or other electronic means to which you wish to receive the confirmation.

After completing the form, the Consumer can send the request using the button:

Confirm withdrawal

KTStore will send a confirmation without undue delay containing:

• the data transmitted;
• the content of the request;
• date and time of transmission.

The function must remain visible and accessible for the entire period within which the withdrawal can be exercised.

17. Return of products

After having communicated the withdrawal, the Consumer must return the products within 14 days of the communication.

Unless otherwise indicated by KTStore, products must be sent to:

Jellyfishtech Srl – KTStore Returns Office
Via degli Alpini 8
20021 Bollate (MI)

The product must be adequately packaged and accompanied, where possible, by:

• order number;
• accessories received;
• power supply and cables included;
• manuals;
• original packaging, if applicable;
• documentation received.

The absence of the original packaging does not automatically exclude the right of withdrawal, but the Consumer must use suitable packaging to avoid damage during transport.

18. Return costs

You must choose and post one of the following policies.

Option A – Return at Customer's expense

The direct costs of return are borne by the Consumer, unless the product is incorrect, damaged, defective or non-compliant or unless KTStore has expressly offered free returns.

Option B – Free returns

For products returned within the 15-day period, KTStore will provide the Consumer with a free return label, according to the instructions communicated after the withdrawal request.

The chosen policy must be consistent with the messages present in the product sheets and advertising campaigns.

19. Refund

In case of valid withdrawal, KTStore will refund:

• the price of the returned products;
• the costs of the standard delivery method initially applied.

Any additional costs resulting from choosing a more expensive delivery than standard delivery will not be refunded.

The refund will be made within 14 days of notification of withdrawal, using the same payment method used for the purchase, unless otherwise agreed.

KTStore may withhold the refund until it has received the products or until the Consumer has demonstrated that he has returned them, whichever is earlier.

20. Use of the product during the trial period

The Consumer may examine and test the product to the extent necessary to verify its nature, characteristics and functioning.

The Consumer is responsible for any decrease in value resulting from handling other than that necessary to carry out such checks.

For example, the following may cause a decrease in value:

• scratches or damage caused after delivery;
• falls or contact with liquids;
• tampering;
• removal or damage of identification labels;
• installations that have caused damage;
• failure to return accessories;
• activation blocks not removed;
• irreversible alterations to the product.

The decrease in value is assessed concretely and cannot be applied as an automatic penalty.

21. Personal accounts and data on the device

Before returning, the Customer must:

• back up your data;
• disconnect personal accounts;
• turn off “Find My iPhone”, Activation Lock, or similar features;
• remove Apple ID, Google, Microsoft, or other account locks;
• remove SIM and memory cards;
• delete personal data, when possible.

If the device is returned with an activation lock, KTStore will contact the Customer to arrange for its removal.

Any decrease in value caused by a block that renders the device unusable may be assessed in accordance with applicable legislation.

22. Exclusions from the right of withdrawal

The right of withdrawal does not apply in the cases provided for by law, including, by way of example:

• prodotti confezionati su misura o clearamente personalizati;
• sealed software when the seal has been removed;
• digital content whose execution has begun with the prior express consent of the Consumer and with his acceptance of the loss of the right of withdrawal;
• services fully performed, when the conditions established by law apply.

Simply choosing between standard RAM, storage, color, or other commonly available options does not automatically exclude the right of withdrawal.

The right of withdrawal provided by law does not apply to purchases made by Professionals, unless KTStore expressly acknowledges it in the product sheet, quote, or order.

WARRANTY AND ASSISTANCE

23. Legal guarantee for consumers

KTStore is responsible towards the Consumer for any defects in conformity existing at the time of delivery and manifested within the period established by law.

23.1 New products

For new products, the seller's liability lasts 24 months from delivery , unless otherwise provided.

23.2 Used and refurbished products

For products expressly sold as used or refurbished, KTStore and the Consumer agree that the seller's liability will last for 12 months from delivery.

The reduction to 12 months must be clearly brought to the attention of the Consumer and expressly accepted before purchase.

The clause does not limit the rights relating to defects of conformity which become apparent within the agreed period.

23.3 Defects reported

The following do not constitute a lack of conformity:

• aesthetic signs consistent with the declared grade;
• defects expressly described;
• clearly indicated technical limitations;
• characteristics due to previous use;
• normal wear and tear consistent with the age and condition of the product;

when such elements have been specifically communicated and, where requested, separately accepted by the Consumer.

24. Remedies in case of lack of conformity

In the event of a lack of conformity, the Consumer has the right, according to the conditions established by law:

• to repair;
• or to the replacement;
• to the proportional reduction in price;
• or upon termination of the contract.

The repair or replacement is carried out:

• at no cost to the Consumer;
• within a reasonable period;
• without significant inconvenience to the Consumer.

The choice between repair and replacement may be limited when the requested remedy is impossible or involves disproportionate costs compared to the alternative.

25. How to request assistance

The Customer can request assistance by writing to:

commerciale@jftech.it

The request should contain:

• name and surname;
• order number;
• product model and code;
• detailed description of the problem;
• photographs or videos, when useful;
• any error messages;
• contact details to be contacted.

KTStore can carry out a preliminary remote diagnosis, without this limiting the Consumer's rights.

The return authorization number, if any, serves to simplify management but does not constitute a condition for exercising mandatory rights.

26. Assistance costs

When the lack of conformity is covered by the legal guarantee, the repair, replacement and necessary transport costs are borne by KTStore.

If, after the check, no defect is found or the problem is due to a cause not covered, KTStore may propose:

• a repair estimate;
• the return of the product;
• any diagnostic or transportation costs.

These costs may be charged only if previously communicated and accepted by the Customer, except for different rules applicable to Professionals.

27. Uncovered causes

The warranty does not cover problems caused, after delivery, by:

• falls, impacts or crushing;
• contact with liquids;
• fires or abnormal temperatures;
• power surges;
• non-compliant use;
• lack of maintenance;
• viruses, malware or software installed by the Customer;
• incompatible accessories;
• unauthorized modifications or repairs;
• removal or alteration of serial numbers;
• normal wear and tear;
• particularly intensive professional use not compatible with the declared purpose.

The exclusion applies only when the problem is causally attributable to the conduct, event or wear and tear indicated and not to a defect already existing at delivery.

28. Data backup during assistance

Before delivering or shipping a device for service, Customer must perform a backup.

Diagnosis or repair may require:

• formatting;
• system restore;
• storage drive replacement;
• data deletion;
• reinstalling the operating system.

KTStore will inform the Customer when such operations are foreseeable.

This provision does not exclude KTStore's responsibilities under mandatory regulations.

29. Commercial guarantees and extensions

Any 24 or 36-month commercial guarantees are additional to the legal guarantee.

The duration, price, exclusions, included services, assistance methods and the guarantor must be indicated:

• in the product sheet;
• in the warranty certificate;
• in the estimate;
• or in order.

A commercial guarantee cannot replace, reduce or limit the Consumer's legal guarantee.

BUSINESS CLIENTS

30. Purchases made by Professionals

Customers purchasing for professional purposes are required to select the relevant option and provide the correct tax information.

The provisions reserved for Consumers, including the right of withdrawal provided for distance contracts, do not apply to B2B purchases, unless otherwise agreed in writing.

For anything not governed by these Conditions or by the order, the provisions of the Civil Code apply.

31. Warranty for professional customers

A definitive trade policy must be chosen.

A prudent formulation might be:

Unless otherwise specified in the product description, quote, or order, products sold to Professionals are covered by a standard 12-month warranty from delivery. Extensions of up to 24 or 36 months apply only when expressly included or purchased and are governed by the relevant certificate.

If KTStore automatically recognizes 36 months for all companies, the clause must precisely indicate:

• which products are included;
• if the warranty covers components, batteries and accessories;
• any intervention limits;
• transportation costs;
• support times;
• any replacement product;
• seven-day-a-week assistance options.

The generic reference to “36 months for companies” is not sufficient if the actual service includes conditions or exclusions.

32. Reporting defects in B2B relationships

The Professional must check the product after delivery and communicate any defects within the terms established by law or under the most favorable conditions agreed.

Any specific conditions contained in estimates, framework contracts or business offers prevail over these Conditions when they have been specifically accepted.

33. Seven-day-a-week assistance

Seven-day-a-week support applies exclusively to customers and products for which this service is expressly provided.

The order or contract must indicate:

• support channels;
• timetables;
• indicative response times;
• interventions included;
• any remote services;
• any on-site interventions;
• costs not included.

SOFTWARE, LICENSES AND DIGITAL PRODUCTS

34. Software Licenses

Software licenses are provided according to the type described in the product sheet.

The Customer is required to verify:

• compatible operating system;
• number of devices that can be activated;
• duration of the license;
• perpetual or subscription nature;
• possible transferability;
• activation method;
• language and geographical area;
• manufacturer's conditions.

When dealing with used or refurbished licenses, the product sheet and documentation must report the relevant characteristics.

35. Digital delivery

Digital products can be delivered via:

• e-mail;
• personal area;
• download;
• electronic connection;
• other system indicated in the product sheet.

The Customer must also check their spam or junk mail folders.

36. Early start of digital delivery

When the Customer requests delivery of the digital content before the withdrawal period expires, KTStore must acquire:

• express consent to the early start of the supply;
• the recognition of the loss of the right of withdrawal after the start of the supply, in the cases provided for by law;
• confirmation of consent on a durable medium.

The box must not be pre-selected.

OTHER SERVICES

37. Gift card

The specific conditions of the gift cards, including validity, use, possible cumulation, and purchasable products, are indicated on the relevant sheet.

Gift cards:

• cannot be converted into cash, except as required by law;
• must be used within the deadline indicated;
• they cannot be replaced in the event of unauthorized use attributable to the Customer;
• may be used only in accordance with the conditions published at the time of purchase.

The withdrawal rules for digital gift cards depend on when the card is issued, delivered or used and on any consents expressed by the Consumer.

38. Exchange and collection of used goods

The trade-in, take-back, and purchase of used devices are governed by separate valuations and conditions.

The initial assessment may be modified when, after physical inspection, the device presents:

• characteristics different from those declared;
• activation blocks;
• missing components;
• unreported damages;
• undemonstrable origin;
• malfunctions;
• alterations or tampering.

The Customer remains free not to accept the new evaluation, except for any return costs clearly communicated before shipment.

COMPLAINTS AND DISPUTES

39. Complaints

Complaints can be sent to:

Jellyfishtech Srl – KTStore
Via degli Alpini 8, 20021 Bollate (MI)
Email: commerciale@jftech.it
PEC: jellyfishtech@pec.it

The complaint should contain the order number and a clear description of the problem.

KTStore undertakes to examine the complaint and provide feedback within a reasonable time.

40. Extrajudicial dispute resolution

The Consumer may contact the alternative dispute resolution bodies registered in the lists established by Italian legislation.

If a complaint submitted directly by the Consumer is not resolved, KTStore will provide information on the relevant ADR body and will communicate whether it intends to participate in the procedure, except in cases where participation is mandatory.

The previous link to the European ODR platform no longer needs to be inserted, as the relevant legislation has been repealed and the platform is no longer operational.

41. Applicable law and competent court

These Conditions are governed by Italian law.

For disputes with a Consumer, the court of the place of residence or domicile of the Consumer, when located in Italian territory, has jurisdiction, without prejudice to any further rights recognized by European legislation.

For disputes with professional clients, the Court of Milan has exclusive jurisdiction, unless otherwise agreed in writing.

The clause relating to the Court of Milan must be specifically approved by professional Clients.

FINAL PROVISIONS

42. Privacy

Personal data is processed in accordance with the Privacy Policy published on the Website.

These Terms do not replace the Privacy Policy and the Cookie Policy.

43. Intellectual Property

The contents, texts, photographs, trademarks, graphic elements and structure of the Site are protected by applicable legislation.

Unauthorized reproduction or use is prohibited, except as permitted by law.

Manufacturers' trademarks belong to their respective owners. Their use on the Site is for product description and identification purposes.

44. Events not attributable to KTStore

KTStore is not responsible for delays or failures to perform caused by events beyond its reasonable control, such as disasters, transport disruptions, government measures, sudden network unavailability or other unforeseeable events.

KTStore will inform the Customer and take reasonable measures to limit its effects.

The Consumer's right to delivery within the applicable terms and any further remedies provided by law remain unaffected.

45. Partial Nullity

The invalidity or ineffectiveness of a clause does not determine the invalidity of the remaining provisions.

The invalid clause will be replaced or interpreted in a manner that most closely aligns with applicable law and the original purpose.

46. Changes

KTStore may modify these Terms for future orders.

The changes do not apply retroactively to contracts already concluded.

The version accepted by the Customer is made available on a durable medium, for example via an attachment or permanent link contained in the order confirmation email.